Models & RC S.r.l.
Via Maremmana Inferiore, 52
00019 - Tivoli (RM)
Tel. 0774.529191 - Fax 06.96708839
Partita IVA 11652591006
Ordini via FAX - 06.96708839 - Clicca qui per scaricare il modulo per l'invio
Ordini Telefonici: 0774.529191 dal Lunedì al Venerdì dalle 10 alle 13 e dalle 17 alle 19

Frequently Asked Questions

 
Can I Buy a Product From Netherlands (Holland)?
Which Payment Methods do You Accept From Netherlands (Holland)?
How do You Calculate the Shipping Cost?
Which Courier Will Deliver my Parcel?
What is the Delivery Time?
What if I Order a Model Which is Available and Other Which is not? When Will I Receive my Parcel?
I Just Made a Bank Transfer to Pay for the Order, but I Realized that not all the Models are Available. What Should I do?
I Just Paid the Amount of my Order Via PayPal, but I Realized that not all the Models are Available. What Happens Now?
If a Model Arrives Damaged, What Should I do?
I Paid for a Model, but I Have not Received it yet. What Should I do? ‎
Can I Have my Order Shipped to an Address Different from the Billing Address?‎
If a model that I ordered will not be available in the near future, Can I change it?
 
 
Can I Buy a Product From Netherlands (Holland)?
Modellini.com dispatches orders to Denmark weekly. You will receive your parcel within 6 working days after your order has been placed.
 
Which Payment Methods do You Accept From Netherlands (Holland)?
Nowadays, we accept two payment methods::
1.  1.Bank Transfer in Advance
2.  Paypal
You will be asked to choose your payment method during the purchase procedure. If you choose to pay your scale models by bank transfer, you will have to wait for our confirmation before making the transfer. If you choose to pay by PayPal, the payment will take place at the end of the purchase procedure. In this case, the payment may clear immediately so the delivery time will be shorter.
 
How do You Calculate the Shipping Cost?
The shipping cost is a flat rate of 13,90 € regardless of the number of models ordered or the total amount you paid.
 
Which Courier Will Deliver my Parcel?
Modellini.com works with Ups, Fedex, Bartolini and SDA for delivery in Italy. These couriers work together with other couriers from your country.
 
What is the Delivery Time?
Modellini.com guarantees the delivery of the parcel within 6 working days, if all models are immediately available. Otherwise we'll have to wait for a few days in order to complete your order.
 
What if I Order a Model Which is Available and Other Which is not? When Will I Receive my Parcel?
You will receive your package not later than 6 working days after the order is complete. The order will be dispatched once Modellini.com has received cleared payment.
 
I Just Made a Bank Transfer to Pay for the Order, but I Realized that not all the Models are Available. What Should I do? trong>
Modellini.com will contact the customer to confirm that the order is ready for shipping and so that the customer can make the payment. If the customer makes the payment before that happens, there is no problem. The package will be sent as soon as all the models are available.
 
I Just Paid the Amount of my Order Via PayPal, but I Realized that not all the Models are Available. What Happens Now?
No problem, PayPal is one of the safest and most used payment methods on the internet. Modellini.com will not accept the payment if there are any problems with the models. In any case, if a model is not immediately available but the payment has been done and accepted, we can refund the payment on the customer's PayPal account.
 
If a Model Arrives Damaged, What Should I do?
Modellini.com pays high attention to the integrity of the models. For this reason, every model is checked before shipment. The model is packed by the manufacturer in a special package to protect it against rupture. Before sending it to you, the model is carefully put into its package, which is sealed with adhesive tape afterwards to guarantee you that it is not opened and then closed during transportation. The package is then insured against theft and damage. For these reasons, we are more than happy to refund you or replace the model with a new one if it reaches you damaged or it does not meet your expectations. For more information about our return policy, please read the section entitled "Warranty Terms and Conditions."
 
I Paid for a Model, but I Have not Received it yet. What Should I do?
The delivery of your package usually takes less than 6 days from the date of shipment after we receive your payment. When we dispatch your order you receive an automatic email. You should receive your parcel within 6 days after the date of notice. If that does not occur, please contact us by email indicating your name and order number. We will verify the location of your parcel. If for any reason your package was untraceable (theft, loss, etc.), you will receive a full refund or we will replace the model by a new one if you prefer so. In other cases, we will notify you of the new delivery date.
 
Can I Have my Order Shipped to an Address Different from the Billing Address?‎
Sure, you can send a package to an address other than your billing address as long as someone is there to receive it.
 
If a model that I ordered will not be available in the near future, Can I change it?
Modellini.com undertakes to find models from major manufacturers worldwide. However, it may happen that a model is out of stock or unavailable for some time. In this case you can replace it with another which is available.